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Post by beachbum12 on Oct 20, 2011 22:07:57 GMT
Dublin River Boots " do not do what it says on the tin "!!! , they are called river boots and you are supposed to be able to walk through a river in them .... well we have a mini lake in our field due to all the recent rain, and a couple of the horses wanted me to go and retreive them and refused to walk through unless led through  ..the dublin river boots left me with soggy socks and we are only talking a mini lake here..ie rather large puddle...not river The hunters again I had a pair that lasted years and years...and have had about 3 pairs over last few winters that bit the dust after one winter.... the best wellies I ever possessed apart from the old type hunters were a pair of dunlop wellies that my Mum paid £7 for .... still going strong after years of use...they are my reserve boots for when current pair of dublins or hunters springs a leak ! |
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Post by squashy on Nov 5, 2011 21:15:00 GMT
The exact same thing happened to us, one night, my daughters foot got stuck in it and I had to cut it off her foot with scissors! £150 cut into pieces and into the bin?!
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Post by harrythepig on Nov 21, 2011 14:40:33 GMT
I bought a pair of RBs on June 24th at the Hickstead meet. They started leaking about a month ago so I emailed Dublin. Their reply told me the responsibility lies with the trader who I bought them from. It is up to me to contact them, send them back and await a reply. Its as if Dublin have nothing to do with replacing them.
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Post by marypom on Nov 21, 2011 19:00:14 GMT
same here had 2 pair did same thing linings are terrible, ive now got the toggi canyon they are made so much better had them months now the brilliant, and now started selling them....they dont even fall down ya leg like they do on my daughter....she now wanting the toggi canyon...... anybody wants any pm me the super wouldnt ever by a pair of dublin again
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silvershadow
Full Member
<3 Silver Shadow <3 Horninglow Ennerdale Water <3 Kincardine Garry <3
Posts: 486
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Post by silvershadow on Nov 21, 2011 19:39:48 GMT
I have the Harry Hall ones. Wear them everyday, in muddy fields also ride in them aswell! Still going strong after over a year!
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Post by Jessica on Nov 21, 2011 19:44:04 GMT
How do i contact Dublin directly to complain?
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Post by marypom on Nov 21, 2011 22:08:37 GMT
think you contact weather beata.. but they wonte do owt...
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Post by harrythepig on Nov 22, 2011 9:10:21 GMT
If you PM me I will send you email address of person who replied instead of just the company info address.
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Post by hursty100 on Nov 24, 2011 17:08:31 GMT
Oh good news! Sent mine back to shop and have been replaced with new ones. A good outcome- alt least these ones have lasted 3 days so far....
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Post by Jessica on Nov 24, 2011 19:04:50 GMT
I had mine replaced also.. And they didnt last long..
Im still waiting on a reply from Dublin!!!!
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Post by carrie17491 on Nov 25, 2011 10:42:57 GMT
did you send the complaint I did for you? nice BM  xx |
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Post by Jessica on Nov 25, 2011 16:44:25 GMT
Yeah i sent it about 3 -4 days ago now! Still waiting, and thanks think i may even have pinched it from you xx |
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Post by Jessica on Nov 29, 2011 18:37:19 GMT
So.. i emailed Dublin about 2 weeks ago now,
finally have a reply!!
Here is what they have to say ......
I am sorry to hear that you have been disappointed with the purchase of your Dublin River boots and your boots you received as a gift.
We would normally ask that you take your boots back to the stockist that you purchased them from. This is due to the stockist being your legal point of contract and under consumer law this will mean that you have more legal rights and options.
On this occasion we are prepared to arrange a collection direct from you, a collection of your second pair and we will assess the boots on the understanding that if no manufacturing fault found we will return the boots, on the other hand if we find a fault we will replace the boots for you subject to stock.
Can you please forward a collection address where the boots can be collected between the hours of 9-5 a telephone number and a convenient collection date.
We take our customer feedback very seriously and will pass your comments on to our Product Development team for them to investigate.
Thank you for taking the time and letting us know of your experiences with our products.
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Post by Blossom301 on Dec 17, 2011 12:00:56 GMT
Hi
Could you let me know the contact details for Dublin too, as I'm on my third pair in 12 months and have a massive hole in them - not a happy bunny at all.
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Post by BettyBo on Dec 17, 2011 19:12:09 GMT
I had a pair of dublin had problems with the lining also so I bought a pair of Ariat the ones with lace up the sides ive had them for nearly 2yrs now they are so comfortable & warm they do let water in now but i wouldnt be without them they are my old faithfuls lol
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kayjayem
Happy to help....a lot
Posts: 10,046
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Post by kayjayem on Dec 17, 2011 23:22:18 GMT
Jessiica what happened with your boots??
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Post by shellywell on Dec 18, 2011 0:54:33 GMT
Yep, reporting a similar problem. Left it to late to change, but won't be buying another pair after reading this thread! Actually, some Dublin jod boots were fairly crap too now I think about it, def not suitable for purpose.
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Post by Jessica on Dec 19, 2011 19:36:59 GMT
Sorry about the slow reply guys!
Anyone wanting contact details for dublin, feel free to pm me and ill send it through! The other day I was gretted at my front door by a man holding a very large parcel!! I opened it to find a brand new pair of boots! Addressed me to! But no letter enclosed, or any details of the problems they found, so I have emailed the person I was dealing with, saying thank you very much for sending me a new pair of boot, but would love to know the out come of their findings! A week on I still haven't heard a d*cky bird!! So I shall wait and wait!!
I did included a covering letter when I sent my wrecked pair of boots away, letting them know that I would never bu anythingy anything from them again, and will not recommened them either! I am very dissapoitnted in their customer services! Not even an apology??
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Post by TooManyColoureds on Dec 19, 2011 19:57:19 GMT
i work for a tack shop and we sold hundreds of pairs of these both in the shop and on the interent only to find nearly all off them come back because of the lining going. when we contacted weatherbeeta they said it was a faulty batch and to send all the faulty boots back to them and they would replace them, so we did. the next batch had the exact same lining problem so we sent them all back in the end as we couldnt keep up with the returns !! but have to say we have had no trouble with the pinnical boots so i think its just river boots but you would think with the amount of complaints they are getting they would do something about it !
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Post by hursty100 on Dec 20, 2011 12:12:55 GMT
yep linings gone again in one boot. jessiica- why dont you send a link to then with all these comments?
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Post by honeybees on Dec 20, 2011 15:12:17 GMT
I was going to say the same thing write them a letter stating whats happened and how many times and forward this link also, or get a petition/survey going to say how rubbish they are...
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Post by Jessica on Dec 21, 2011 12:04:49 GMT
i think i shall considering forwarding them this link, and asking for thier opion on the matter!
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snowflake
Happy to help....a lot
Posts: 13,399
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Post by snowflake on Jan 2, 2012 2:00:33 GMT
I have the Ariat Windermere boots they're great, and priced around £150 I think. They're waterproof and a really good quality.
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Post by iluvmyponies on Jan 2, 2012 3:25:02 GMT
jessiica- How long did you have yours before they started to leak/lining come out etc? I've had mine for 4 months, not used any treatment on them & not had a single problem with them.
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Post by Jessica on Jan 2, 2012 15:57:39 GMT
I only had them about 6months! They were terrible! Both pairs went wrong! They have sent me a replacement ppair! Anyone want to take bets on how long they will last!!
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Post by iluvmyponies on Jan 2, 2012 16:12:55 GMT
I haven't had a single problem with mine, wonder if they're a lucky pair?! haha
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snowflake
Happy to help....a lot
Posts: 13,399
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Post by snowflake on Jan 3, 2012 16:14:12 GMT
Hannah my sister had a pair for a year and they were fine too, but she just didn't delve into any deep mud or deep water with them, but she's got a pair of the Ariat ones now.
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Post by battybat on Jan 5, 2012 17:36:37 GMT
Yeah same problem my daughter had a pair and another girl on the yard did both pairs insides broke down after a couple of months my daughter used to get her feet stuck in them, wuld certainly not recommend them to anyone, daughter now has Ariats which are brill !
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Post by Jessica on Jan 10, 2012 14:16:47 GMT
i think having a pair of boot for a year and them then breaking still isnt acceptable! just purely due to them cost £130, i would expect them to last alot longer than that!!
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snowflake
Happy to help....a lot
Posts: 13,399
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Post by snowflake on Jan 13, 2012 23:54:00 GMT
However, come to think of it her lining did annoy her a lot....go for the ariats or another make, the ariats are fab  |
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xx
