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Post by Quickquestion on Apr 5, 2018 20:43:00 GMT
Hi all. Purchased a pony off a dealer. Turns out to rear vertically, so going back. I paid £1800 for pony which included transport to me, they are only offering a 1500 refund and saying I need to pay for transport? Am I within my rights to say that I shouldn't have to pay transport costs? Thanks
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Post by Philippa on Apr 5, 2018 20:51:25 GMT
You can try but I'd be happy to get my money back.
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Post by ffionbelle on Apr 6, 2018 7:37:33 GMT
I agree! Your lucky to get your money back x
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Post by flee on Apr 6, 2018 10:13:58 GMT
Return the pony , get your £1500 , and then argue about the rest later . It's not fair but it could be a whole lot worse . Good luck .
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Post by dodgydealer on Apr 6, 2018 12:12:38 GMT
I'd make sure I pre-warn them that I am coming back on x date (take the pony yourself) and that you want the £1800 in cash on delivery. Block their driveway if you need to until you get it.
Two can play rough and selling a dangerous pony is unacceptable.
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Post by Quickquestion on Apr 6, 2018 20:17:45 GMT
The transport to Scotland from us will be 250+,so I will of lost at least 500. Of course they are insisting it has never reared, I get a professional rider to ride everything that comes here first and it reared multiple times vertically. I also specifically asked the seller if it had clean limbs, which I was assured it did and does in fact have splints. But reckons they must have magically appeared!! Despite them obviously being old splints as no lameness/heat/soreness in them. She is insisting that she won't pay transport costs, but don't see why I should when even with the ridden issues aside, as it is my work against hers, the mare has splints and I would never of purchased her had I of known it had them!? Don't see why I should be left so out of pocket because of mis information? Thanks all
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Post by bigmama on Apr 6, 2018 20:27:27 GMT
The transport to Scotland from us will be 250+,so I will of lost at least 500. Of course they are insisting it has never reared, I get a professional rider to ride everything that comes here first and it reared multiple times vertically. I also specifically asked the seller if it had clean limbs, which I was assured it did and does in fact have splints. But reckons they must have magically appeared!! Despite them obviously being old splints as no lameness/heat/soreness in them. She is insisting that she won't pay transport costs, but don't see why I should when even with the ridden issues aside, as it is my work against hers, the mare has splints and I would never of purchased her had I of known it had them!? Don't see why I should be left so out of pocket because of mis information? Thanks all Before buying, did you view and try the pony yourself? Did you have the pony vetted? Surely the splints and possibly the rearing would have been picked up at these stages? If not, then take it back to the seller, accept the £1500 refund and put it down to experience.
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Post by Quickquestion on Apr 6, 2018 20:43:06 GMT
Yes the pony was hundreds of miles away. We buy plenty unseen and only ask that people tell us the truth! As I bought from a dealer surely I am protected by the distance selling regulations - so I can return for any reason within 7 days. I've never been so badly lied to in order to send anything back, but would of thought the above would of covered transport costs at their expense? Can you fight the transport costs after the pony was returned?
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Post by janetbushell on Apr 7, 2018 5:14:15 GMT
Yes the pony was hundreds of miles away. We buy plenty unseen and only ask that people tell us the truth! As I bought from a dealer surely I am protected by the distance selling regulations - so I can return for any reason within 7 days. I've never been so badly lied to in order to send anything back, but would of thought the above would of covered transport costs at their expense? Can you fight the transport costs after the pony was returned? If you regularly buy animals unseen & use a professional rider & do not retain the animals you may find that you are also classed as a "business" & the distance selling rules do not apply between businesses.
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Post by Philippa on Apr 7, 2018 6:51:16 GMT
She wasn't near Aberdeen was she??
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Post by Quickquestion on Apr 7, 2018 17:38:08 GMT
Yes the pony was hundreds of miles away. We buy plenty unseen and only ask that people tell us the truth! As I bought from a dealer surely I am protected by the distance selling regulations - so I can return for any reason within 7 days. I've never been so badly lied to in order to send anything back, but would of thought the above would of covered transport costs at their expense? Can you fight the transport costs after the pony was returned? If you regularly buy animals unseen & use a professional rider & do not retain the animals you may find that you are also classed as a "business" & the distance selling rules do not apply between businesses. I'm not a business? I buy ponies for my kids? Just because I pay someone to ride the ponies before I put my kids on doesn't make me a business?!
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Post by janetbushell on Apr 7, 2018 17:43:31 GMT
If you regularly buy animals unseen & use a professional rider & do not retain the animals you may find that you are also classed as a "business" & the distance selling rules do not apply between businesses. I'm not a business? I buy ponies for my kids? Just because I pay someone to ride the ponies before I put my kids on doesn't make me a business?! Your comment re "plenty" did not suggest buying ponies for your family. A lot of people would be very wary of buying unseen/untried animals for their children but it is something that can be profitable when the animals are cheap enough & can be brought on & then sold. My apologies & I think your children have had a lucky escape!
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Post by Philippa on Apr 7, 2018 18:24:53 GMT
Out of interest and whether you do or don’t do this it will shock a lot of people.
If you sell 3 or more horses in any 12 month period I’m sure you are classed as a dealer in the eyes of the law.
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Post by gillwales on Apr 7, 2018 18:40:05 GMT
Out of interest and whether you do or don’t do this it will shock a lot of people. If you sell 3 or more horses in any 12 month period I’m sure you are classed as a dealer in the eyes of the law. Yes you are correct, and you also have to pay tax on any profits made
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Post by gillwales on Apr 7, 2018 18:41:45 GMT
I know that this does not help the OP, however this shows how important it is to draw up a contract so everyone knows where they stand in all eventualities.
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Post by Quickquestion on Apr 9, 2018 21:23:59 GMT
Now refusing to supply an address to send pony back to. She never provided a receipt - so should surely refund all of 1800 that we paid her? Not just 1500? Where do I now stand after repeatedly asking for an address in order to get quotes for transport?!
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Post by lucynlizzysmum on Apr 10, 2018 5:19:12 GMT
Now refusing to supply an address to send pony back to. She never provided a receipt - so should surely refund all of 1800 that we paid her? Not just 1500? Where do I now stand after repeatedly asking for an address in order to get quotes for transport?! Try trading standards- if you are a BHS gold member speak to their legal helpline
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Realistic yet again
Guest
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Post by Realistic yet again on Apr 11, 2018 20:45:47 GMT
One has to question in this day and age why you would choose to buy a pony unseen for a child. Yes I appreciate some people do however don’t then complain why when you buy it it is not as described. If you had bothered to look you would have seen the splints first hand. If you had bothered to go and see it and try it potentially in a few different scenarios e.g. a school, an open field and a short hack you may have also then seen it’s behaviour was unacceptable and the pony was not for you! Be grateful for the chance to send it back for slightly less money and then take stock and think maybe if and how to view another. A fool and their money .... never a truer saying!!!
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Post by Quickquestion on Apr 12, 2018 6:43:18 GMT
One has to question in this day and age why you would choose to buy a pony unseen for a child. Yes I appreciate some people do however don’t then complain why when you buy it it is not as described. If you had bothered to look you would have seen the splints first hand. If you had bothered to go and see it and try it potentially in a few different scenarios e.g. a school, an open field and a short hack you may have also then seen it’s behaviour was unacceptable and the pony was not for you! Be grateful for the chance to send it back for slightly less money and then take stock and think maybe if and how to view another. A fool and their money .... never a truer saying!!! Thank you for your extremely helpful advice that does not in anyway answer my question!!
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Post by gillwales on Apr 12, 2018 7:31:15 GMT
One has to question in this day and age why you would choose to buy a pony unseen for a child. Yes I appreciate some people do however don’t then complain why when you buy it it is not as described. If you had bothered to look you would have seen the splints first hand. If you had bothered to go and see it and try it potentially in a few different scenarios e.g. a school, an open field and a short hack you may have also then seen it’s behaviour was unacceptable and the pony was not for you! Be grateful for the chance to send it back for slightly less money and then take stock and think maybe if and how to view another. A fool and their money .... never a truer saying!!! Thank you for your extremely helpful advice that does not in anyway answer my question!! No it does not answer your question, however it might make someone else think twice about buying a horse or pony without viewing it first, and that can only be a positive thing for all concerned, especially when it appears that you do not have a landline number or address.
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sarahp
Happy to help
Posts: 9,510
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Post by sarahp on Apr 12, 2018 9:18:36 GMT
I think it is all too often forgotten that many others may read a thread, so sometimes a post can be directed at the wider audience and not just the OP. Happened to me lots of times!
I must admit I would never buy a horse to ride unseen, and double that for a child. I've had enough "interesting" experiences going to try them, and managed to buy the wrong one for daughter once when she was 9/10 in spite of going to see it, going to watch it at a show and having had it vetted. I have bought breeding stock unseen but sworn after some bad experiences not to do that again either, although it might depend on who from.
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Post by Toaster on Apr 13, 2018 13:02:59 GMT
I'd contact her and say the pony will be returned to the address on the passport on X day unless you hear differently
If the address is a private house then that should put a rocket up their backside and get them replying to you
they may call your bluff in which case it could make things tricky if the pony was rejected at the other end so bear this in mind
I would worry about the difference in the money when the pony was safely on their yard.
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