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Post by greynag on Oct 4, 2008 19:37:49 GMT
This is an interesting thread.
I am with Anthony Evans and (touches wood) havent had to use the breakdown cover yet.
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Post by creampuff on Oct 4, 2008 20:31:28 GMT
I have been with SEIB for the last 10 years the rescue service is second to none. Have had 4 punctures and they responsed within 90 mins.
I also broke down in the rush hour on the M25 and they sent a lorry to collect us tow us off to safety, stabled horses and then took the lorry to the repairers.
Couldnt recommend more highly. Only went with them as it came part of the insurance and have never looked back.
Would like to add that I havnt read every post on this thread, so may be slightly off topic.
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Post by bowditchblobs on Oct 4, 2008 21:48:27 GMT
Lucky you they wanted to dump my pregnant mare on the side of the A1
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Post by dollar on Oct 6, 2008 16:09:24 GMT
we used to be with Anthony Evans but found that when we broke down they would not take more than 2 passengers although the lorry carried 5 horses also if you check the small print you will find that if you are in a certain distance from wear the lorry is registered you will have to pay for towing .we are now with s.e.i.b and called them out when engine went at first they said that the passengers on horse box would have to get a cab home but after explaining to them that we wear more than 120 miles from home they did send a brake down truck and a very nice 5 horsebox and took us all the way home but we did have to unload all the horses on the motorway and the police had to shut both sides of motorway down but luckily the police and recovery did help which we wear most grateful for has 2 of the horses wear stallions.
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ssm
Junior Member
Posts: 115
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Post by ssm on Oct 7, 2008 12:11:17 GMT
NFU Last May, first time we had really taken the lorry anywhere - 2 horses on board broke down at the fuel station. NFU called - were put through to RAC who said they would be over an hour - as soon as hour up I called and they said another hour - at that point I lost it - had two horses on board etc etc - rechecked their records and wanted to confirm if I was driving a Toyota Avensis? (with two horse onboard I don't think it would go very far!! They immedialty despatched an chap to us, by this point the horse rescue chaps called too - the RAC man had never worked on a lorry in his life so made a few calls and an hour later a lorry mechanic arrived - within minutes we were on our way, along with instructions of what to do if broke down again. The horse rescue side once in touch were great - kept checking we were okay and once we had the right mechanic we were fine - blame the RAC section - they had confirmed we had an IVECO so how they changed it to a Toyota is beyond me.
We did receive compensation and have had to use them again and they were great so I do still have faith in NFU, just doubt call centres.
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Post by bowditchblobs on Oct 8, 2008 20:21:19 GMT
Cripes iv changed to the NFU!!! Perhaps its pot luck if you get a horse rescue or not, seib said all their horse rescue vehicles were busy else where so i got a total numpty insted when i broke down. Mind you Red Star did say on the phone that they dont take horses so god only knows? At least ssm got abit of compo though, i just got a letter saying we will investigate not heard any thing since. It has made me very nervous when towing!
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Post by try on Oct 12, 2008 16:23:16 GMT
I use NFU for breakdown and i broke down at HOYS on Thursday morning. After i phoned them to get the breakdown people out they were there within half an hour and got us back on the road. i also had two phone calls from them within that time to see if i needed food or water or anything for the pony. I would say NFU get full marks from me!!
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Post by bowditchblobs on Oct 13, 2008 19:46:10 GMT
Thats good try!!! Phew!!!
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Post by qr on Nov 20, 2008 11:07:01 GMT
Just playing Devils advocate and offering a different prospective, as a horse transporter.
The problem with those that offer recovery is that the companies sub-contract to the nearest mechanic/recovery/horse transporter so that you could get anyone depending on where you break down.
Sometimes wagons have to be towed a short distance to a place where it is safe to unload the horses and swap onto a transporter. Believe me, being on the hard shoulder of the motorway is a scary place to be whilst a mechanic is fiddling about in the dark (or even in daylight for that matter).
dollar - you were extememly lucky that the Police were sympathetic and allowed you to swap whilst on the motorway, it costs literally thousands of pounds to close the motorway, especially both sides so that will be a one off!!
Any insurance company needs to know if you are unhappy with the service you have had and then they can strike off that particular company from their list.
I have breakdown cover on my own commercial wagons and probably due to the amount of safety checks and servicing they go through, I have never had to use them. Unfortunately now, especially with money being tight, wagon maintenance is one of the first things that gets neglected. Please don't, this is a false economy.
Food for thought anyway!
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mac
Full Member
Posts: 305
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Post by mac on Nov 20, 2008 22:41:23 GMT
When I broke down recently, the guy that A Evans sent wanted to tow the truck home with the front end lifted and the 2 ponies still on board. I thought the insurance I was paying for would send a transporter for the ponies but apparently not. Has anyone had their vehicle towed this way and were the ponies OK? I wasn't happy with it and wasn't too far from home so got someone to come with a trailer to fetch the ponies, but I would hate to think about what happens if I break down a long way from home?
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Post by overatdaknee on Nov 21, 2008 8:01:16 GMT
Yes- travelled about 200 miles to pick a pony up and on the way home the alternator went, our breakdown service sent the most fabulous bloke out! It was night time and we were on the M1 so unloading was not an option, we were towed about 20 miles like that back to the chaps garage where his OH was waiting with bacon butties! The (new) pony was fine being towed like that, it was probably worse following behind! As soon as it was light he began sourcing another alternator and as it was going to take some time they lent us their car so we could pop into the nearby town! If you breakdown near Matlock you may well get these guys! Of course it is a lottery as to where you are and who comes out but we are with Autohome and they stay in touch frequently to see if all is well.
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Post by ponymum on Dec 14, 2008 18:46:18 GMT
WELL let me tell you, I'm going to have words with SEIB tomorrow, My lorry has been running pooh for the last 2 times I've used it, so was advised to change all filters as could be water getting through. So yesterday got a mechanic up to do just that. He did and I had a quick whizz round to check it was running ok, it was. Set off this morning to go to local fun show, got 3 miles down the road, and we starting chugging, general loss of power. We managed to get the ponies unloaded and hacked 10 mins to the show, then after we did the classes rang and asked for recovery. The recovery company was a man in a 4x4 , he had a look and said he would get me home..so he diagnosed air being sucked in, probably a minute hole in the fuel line, so we chugged at 3 mph for a couple of miles , and after about 30 mins we were near our lane (bearing in mind we r in hilly lancashire!) and my lorry just couldnt get the momentum or power to get up the hill. He was so horrible to me. Impatient, calling my usually reliable merc , and saying to me I should never of set off if it was running like that...whwich it wasnt..Not happy with him, he reduced me to tears with his manner....Opinions??
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Post by caron on Dec 14, 2008 23:46:42 GMT
Ponymum, I am also with SEIB, have only had to use their breakdown services on a couple of occasions (**Touch wood**) for my ancient wagon, all my fault- twice flattened the battery and once ran it out of diesel On one occasions years ago at Valiants I had left my lights on and had a dead battery, no one could get close enough to give me a jump start due to how we were parked so the breakdown company came out with extra long leads, he was a right crabby sod, really impatient and bad tempered
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Post by bowditchblobs on Dec 15, 2008 17:28:04 GMT
Good old SEIB so nice to hear they are still doing an excellent service lol!!! The man i had was quite nice, well apart from not wanting to take the pony, they use all different contractors so it apears to be pot luck who you get!!! Not good enough when you are paying for a service though is it?
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