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Post by canbuttry on Apr 9, 2014 18:54:45 GMT
I am very very dissatisfied , I have waited in as been promised my orders and still don't have it !Its been weeks and weeks , I have been left with no choice but to dispute it with PayPal now ! I wanted to support this company and thought it looked a good product ! But I think I should stick with what I know ! I ordered from snuggy sale and got a email saying when the dispatch and when to receive it and got it in less then a week ! I know these are made to order , but I was told on the 24th of march it was made and ready to go !
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Post by lisadundee on Apr 10, 2014 6:53:42 GMT
They will start blaming the courier company again next, there's a group on Facebook especially for people trying to get their money back, you may find advise there
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aura
Full Member
Posts: 334
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Post by aura on Apr 10, 2014 9:02:54 GMT
Canbuttry it's an easy trap to fall into too. Unfortunatly I was also left with no choice but to open a PayPal despute, they then provided PayPal the next day with a tracking no proving they hadn't posted it until after I opened the despute however PayPal wasn't interested, even though it was 6 weeks late PayPal policy is as long as you get it it shouldn't matter how long it takes.
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Post by canbuttry on Apr 10, 2014 9:29:04 GMT
Did you get the item or a refund ? Just so disappointed !
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Post by sue83599 on Apr 10, 2014 9:54:08 GMT
I have had a very bad experience with this company and would not advise anyone to deal with them. Ordered products which never arrived, when I enquired about them they fobbed me off for weeks until it was too late to tackle via paypal, they also blocked me on fb so I have no form of contact. I gave up & ordered from Snuggyhoods (brilliant service) only for onsie to arrive but was not what ordered & poor quality. I sent item back months ago, signed for by A.Brown & have never received a refund. have tried Trading standards, next route is small claims court. Avoid!
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Post by canbuttry on Apr 10, 2014 13:00:28 GMT
That's really sad sue . I thought this was such a good idea , I too orderd from them through PayPal , they have dragged it out for ages but now I have disputed and claimed . They blocked me on face book too ! Also I tried all the numbers they have ( on the hood that I did receive ),on Facebook and on there details on PayPal ,they didn't get back to me ! Also no response via email ( until I put it in dispute) so they must receive them and choose to ignore us! So disappointed as I ordered this and if I had just been treated correctly ,receiving my goods in good time ( not being told it will be arriving on dates and not comming!) I would not have had to go down this route ! Hope you can sort it out .
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aura
Full Member
Posts: 334
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Post by aura on Apr 10, 2014 14:55:22 GMT
They posted the product eventually, have not been able to use as the ears are around 5' long on a 12h pony onsie so the hood slips over the head and he can't see.
I asked for a refund they said no because it is a custom product however i disputed this because the options are of size of rug and colour, the same with any rug that you can refund.
However I have not heard anything in ages, they deleted me on Facebook and won't answer my voice mails.
I am happy that the company is now being seen for who they are and hopfully they will run out of business soon
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Post by jonesy on Apr 15, 2014 8:33:49 GMT
If anyone still has outstanding issues please contact the following email address outlining the issues. problemswithshwmae@outlook.com
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Post by Guestless on Apr 15, 2014 10:46:58 GMT
If anyone still has outstanding issues please contact the following email address outlining the issues. problemswithshwmae@outlook.com What's your involvement? Do you work for them or are you collating issues for some other reason?
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ozzy1
Full Member
Posts: 242
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Post by ozzy1 on Apr 15, 2014 11:21:07 GMT
It actaully gets me why people are still using them... they are well Publicized as being awful.
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Post by canbuttry on Apr 15, 2014 16:55:21 GMT
I had missed all the bad press about them until I had ordered off them and had started to wonder were my order had got to ! I chased them up on Facebook and got told they would have to block me for posting on there wall ! I then googled them and found lots of things !!! They are on ebay selling and have 100% feed back ! I thought the onesie looked good and would give them a try ( I will stick with what I know now ) I never got mine in the end as went through pay pal for a refund .
Really hope everyone gets sorted soon .
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Post by jackfrost on Apr 15, 2014 17:06:20 GMT
If anyone still has outstanding issues please contact the following email address outlining the issues. problemswithshwmae@outlook.com What's your involvement? Do you work for them or are you collating issues for some other reason? We are an action group collating evidence and working with Hereford Trading standards. For more information and help we have this group on facebook:- www.facebook.com/groups/1387396014845489/
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Post by Guestless on Apr 15, 2014 17:29:26 GMT
That's fine - I just thought it better that people know why they would be contacting that email address.
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Post by minkara on Apr 15, 2014 19:20:08 GMT
The action group already has had great success helping people get their money returned by PayPal regardless of time limit, so please have a look and join if you have had , or have any ongoing problems with the above company. I have just bleeped someone out by mistake,sorry please reapply!
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Post by canbuttry on Apr 19, 2014 9:01:04 GMT
To all still trying , I did end up getting a refund through PayPal ,so don't just give up . I hope you can get sorted with either the goods you ordered or you money back !
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Post by canbuttry on Apr 19, 2014 15:05:59 GMT
Cant believe this a friend who's daughter has ordered from them a month ago ,has just noticed that she sent the money through the bank ,and still has not received the onesie ! Does anyone know the best way to tackle this please ? The daughter has said she has emailed them ,but has had no response !
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Post by minkara on Apr 25, 2014 20:49:58 GMT
sorry only just seen this, follow links above and we will try to help cheers
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Post by leevale on May 8, 2014 5:14:04 GMT
Still waiting for a turnout onesie that was ordered and paid for on the 7th March. Beginning to worry now Finally got my money back from Paypal this morning. The onesie turned up after I opened the Paypal dispute, but was the wrong size and I returned it right away. I would not recommend Shwmae to anyone. They shouldn't be allowed to trade!
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