Post by Need advice on Dec 22, 2018 10:53:58 GMT
Posting as a guest for obvious reasons.
I own a moderately successful small business with a lovely Facebook page where a large percentage of my business comes from. I have recently been trolled by a local person who has mental health issues. She invents profiles, then leaves fake reviews and has also resorted to personal attacks against me (Basically name calling). The latest fake review was removed within a few hours by Facebook, the previous one was an anonymous 1 star review with no comment, which was also removed after several months. My other 40+ reviews are all 5 star. This morning she has left a comment which is a personal attack against me. There is no facility to remove this or any link to complain because it is on a business page, but I was able to hide it.
What she writes about me doesn't worry me, as I am basically a nice, kind, caring person and I know what she says is untrue. What does worry me is that potential clients may see these comments and be put off, thus damaging my business. Also, I am now on tenterhooks, wondering what she is going to do next, I can't monitor Facebook 24 hours a day. I haven't responded to what she has written in any way as I know she craves attention and would delight in a response. I can't block her as she uses different new profiles each time, although I do know who the actual person is.
I suspect that what she is doing is illegal, it is certainly bullying and harassment. Has anyone any previous experience of this, and any suggestions of how to stop her without it costing a fortune for a solicitor?
I own a moderately successful small business with a lovely Facebook page where a large percentage of my business comes from. I have recently been trolled by a local person who has mental health issues. She invents profiles, then leaves fake reviews and has also resorted to personal attacks against me (Basically name calling). The latest fake review was removed within a few hours by Facebook, the previous one was an anonymous 1 star review with no comment, which was also removed after several months. My other 40+ reviews are all 5 star. This morning she has left a comment which is a personal attack against me. There is no facility to remove this or any link to complain because it is on a business page, but I was able to hide it.
What she writes about me doesn't worry me, as I am basically a nice, kind, caring person and I know what she says is untrue. What does worry me is that potential clients may see these comments and be put off, thus damaging my business. Also, I am now on tenterhooks, wondering what she is going to do next, I can't monitor Facebook 24 hours a day. I haven't responded to what she has written in any way as I know she craves attention and would delight in a response. I can't block her as she uses different new profiles each time, although I do know who the actual person is.
I suspect that what she is doing is illegal, it is certainly bullying and harassment. Has anyone any previous experience of this, and any suggestions of how to stop her without it costing a fortune for a solicitor?