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Post by sometime on Oct 19, 2012 16:18:46 GMT
I wish I had a fiver for every hour I have stood about in the cold waiting for the vet and farrier. To be fair my present farrier is brilliant and always on time but the vet was an hour and a half late today. He called to tell me he would be 20 minutes and turned up two hours later no emergency just running late he could have called when he was on his way
I am sure people have forgotten what the truth is too
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Post by gillwales on Oct 19, 2012 16:49:33 GMT
I fully agree with you
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Post by nia2311 on Oct 19, 2012 17:38:49 GMT
On a similar thread, I had a hospital appointment this morning at 9am. The first one of the day, so shouldn't be late no? Well. I arrived at 8:45 to find the receptionist still in her coat. The information board had the details of yesterdays clinic still on, and the place was deserted (apart from the 3 other people with 9am appointments!) So it remained until 08:57, when a hoarde of nurses, doctors and various other staff came strolling in, chatting away. They took their time putting away their coats, their lunch in the fridge. They popped to the loo and rearranged their hair. At 09:10 myself and two other ladies were called into the clinic area and asked to sit on more seats outside the respective consultancy rooms. At 09:15, I was finally called into see the doctor. So, the clinic was running 15min behind schedule even before it started.
As a teacher, if I have 09:00 lessons, the latest I am expected to arrive is 08:30. 08:15 is better. This is because you need to faff about a bit, get set up, get the computer on etc. So why did all these staff arrive on the very last minute and cause the clinic to run late for the rest of the day??
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Post by sometime on Oct 19, 2012 18:39:22 GMT
Once went to A&E booked in I was the only person there bar a doctor and nurse sitting behind the desk. I sat there waiting expecting to be see about 2 hours later I was still the only person there and the doc and nurse had had three cups of coffee I was seen 3 hours after I arrived
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Post by busymare on Oct 19, 2012 19:08:37 GMT
Absolutely agree- people just don't seem to think about the impact on others.
Last time I had to go to A&E I discovered the best way to get quick treatment as my daughter was recovering from D&V. I told them that she hadn't thrown up since the morning but we were given a private room, assessed, x-rayed, results given and out the door again all in under an hour!
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Post by bethanyy on Oct 19, 2012 19:57:58 GMT
Vets and farriers drive me insane! When I'm given a time I usually add at least an hour onto the time of my appointment with them.
Was really frustrated yesterday, arranged to get the vet out yesterday morning to give gonzo his booster jabs, told the surgery I needed a vet out first thing but at a push needed a vet out before 12pm because I needed to be in university for 1.30pm "yes Miss Ward not a problem"... Vet arrived at 12.45pm resulting in me missing my lecture!!! I'm paying £9000 uni fees the last thing I want is to be missing vital lectures!!!
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Post by nia2311 on Oct 19, 2012 20:02:10 GMT
I don't want to complain about the NHS, but having spent a week in a hospital recently, plus a range of outpatient clinics, I have made a LOT of observations. The whole thing is about as efficiently as National Rail was, and includes the cardboard sandwiches!! SO much time is wasted, and tasks made longer than needed.
When I was moved to another ward from the assessment ward with another lady, they put the 2 of us in a 6-bed bay on our own. This was at the far end of the ward, as far from the nurse station as you could go. There were 2 other 6-bed bays nearer, each with less patients in than beds available. Why? Why not fill the bays up with 6 patients each from the end near the nurse station, only filling the far end bay last? As a result, medicine rounds took about 2hrs and the solitary nurse on duty spent her whole life running up and down like a crazy person.
Next - every woman on the ward had to have anti-DVT jabs each evening. That was clear from everyone's notes. So why did the night nurse go and get one tray with one injection, come and inject one patient, then head back to the dispensary area to get another, then another, then another etc?? It took an hour to do one bay! Why couldn't she get 6 sets of injections and gloves/swabs etc, put it on a trolley, and do one bay in one fell swoop?
Why did they not put enough paracetamol on the medicine trolley EVERY evening? Almost everyone was taking it, but they always had to go back to the dispensary, where they put 2 tabs in a pot, then gave it to one patient. Then repeated for the next etc etc. The medicine trolley had co-codamol on it, omeprazole, anti nausea drugs etc. Paracetamol is not a controlled drug, so can be put on the trolley, so why waste time trooping to pop 2 pills in a pot over and over again?! I understand the morphine has to be dispensed individually, but paracetmol does not.
So many examples of ridiculous inefficiencies which, if ironed out, would free many hours for other tasks.
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sarahp
Happy to help
Posts: 9,510
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Post by sarahp on Oct 21, 2012 8:39:22 GMT
I'm lucky - my farrier, who has been coming to me for about 25 years, is always on time - I do have first appointment, but I know how fussy he is about it. Vets are good, take in any time constraints I have although I try not to be too restrictive - I don't have work or study to work around, just usual life stuff, and my ponies are at home. And they do normally let me know if going to be late, or the receptionist rings to tell me they have just left the hospital about 20 mins drive away.
The last time I went to A & E I was in extreme pain at 4am, one other person waiting and it was still 2 hours of me walking round and round crying with pain before I was seen - to be fair they had checked I wasn't having a heart attack though as left arm pain, but that was it. I went away with a recommendation for co-dydramol, nothing more, even though I was already taking massive doses of various painkillers (all prescribed). I was hoping for some sort of investigation at least, they refused a requested emergency MRI on my neck, which turned out to be where the trouble was. Should have complained really, wish I had but brain was too scrambled to think of things like that. All I can say is thank goodness for medical insurance. I still ended up with minor nerve damage which will hopefully repair in time.
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Post by ruftytuftyrider on Oct 21, 2012 21:14:47 GMT
Farrier is very good usually on time but at most 5 minutes later. Vets are good too - if they are going to be more than 10 minutes late they ring you with an estimated time of arrival.
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