Saddles Direct querie

[rubyshoes1]

Has any one used these? I think it seems a brilliant idea & have seen some saddles that I am interested in, however there is only ever a answer machine on, I have left a message but no one returned my call, also have emailed them but no reply.

Would be keen to hear some feedback

[Sasha]

I contacted them about selling my saddle but same as you just wasn't sure? Didn't fancy sending a brand new saddle to them for valuation? Couldn't understand why they can't value a brand new unused saddle with full sizes, pics and make etc over email ? And then if I sent it and wasn't happy with valuation I could have it returned at my cost? Hmmm I didn't bother! Would like to know what experiences people have had?

[Deleted]

Try their FB page? I left a message and they did get back to me the next day - but the saddle I was after was already sold, so have no experience of buying or selling to them?

[neeleytrev]

I've used them twice, First about 4 yrs ago then again,last march when got a fylde ray off them, I sold a black country nearly new and didn't really get what I wanted for it but tried privately and it didn't shift so I let it go.. But I got a immaculate ray at a good price and sold it on for more,as pony needed a slightly smaller one in end.
I've had good service both times and would recommend them, however I do live pretty locally and went to the shop, I know both times Ive been there, they seemed really busy maybe try just as they open.

[helle]

I have used them previously, tried several saddles although I can remember if I actually bought in the end. But I had several saddles on trial, very easy, they sent them and I tried and returned what didn't fit.

[reachforthestars]

ive never used them via the internet, but i did take my boy down to crow wood to their shop there and they were super. tryed so many saddles on and she watched me ride in them all to make sure they fitted and then we picked the best one.

[misteric]

I've recently been to their shop and they were very knowledgable and helpful, i bought a saddle and part ex'd another which they gave me a good price for and that i couldn't sellprivately for a lot less, i would definately use them again but like another poster said they were very busy whilst i was there.

[Mum, skivvy, groom, driver]

I too struggled to get into contact with them, left several messages and emails- when they eventually did phone back all three saddles I was interested in had sold so wasn't impressed!

[maddiesmum]

I used them a few years ago, px'd my Stubben for a Prestige. They were brilliant, and communication was easy, but sounds like it may have changed!

[larkhaven]

I have used them and been very happy - they sent me 3 to try, then I sent the 2 I didn't want back with one I wanted to sell and they gave me a really good deal. It's worth phoning as I don't think Sarah always checks the website messages. Very pleasant and helpful to deal with.

[rubyshoes1]

Thanks LP, I messaged them on facebook & they replied instantly :-)

[mf]

Frustratingly several saddles shown on their webpage are sold as I rang up about them before christmas yet now feb and still being advertised!