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Post by reachforthestars on May 5, 2013 17:49:53 GMT
im having trouble logging into horse gossip via the app. every time i try to do it, it comes up with:
'this forum is either restrictingaccess from proboards or the installed proboards plugin is not working. please contact your forum administrator'.
i tried to delete the app and reinstall and now it wont even find horse gossip, but just comes up with this message. there are no updates for it.
can you help, thanks?
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Post by Admin on May 5, 2013 18:25:54 GMT
im having trouble logging into horse gossip via the app. every time i try to do it, it comes up with: 'this forum is either restrictingaccess from proboards or the installed proboards plugin is not working. please contact your forum administrator'. i tried to delete the app and reinstall and now it wont even find horse gossip, but just comes up with this message. there are no updates for it. can you help, thanks? I dont have a mobile so cant help you , some one else may be able to help with that one.
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Post by Rockstar on May 5, 2013 18:34:58 GMT
I use it a lot and sometimes have the same problem. However, I just close and re open and it works. I've had to delete it once but had no trouble re-adding it. Sorry I can't be more helpful
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Post by Admin on May 5, 2013 18:49:30 GMT
Try instructions below from the Tech team at proboards.
After launching the app, press on the "Settings" button found in the bottom-right hand corner of the screen. Once on the settings page, scroll down and click the last option listed there for "Reset". In here, clear the cache and reset all settings. Once this is done, try adding the forum once more and see if this helps.
If you still continue to have issues even after doing this, however, remove the app from your device and re-download it from the App Store. If you re-download the app using the same iTunes account as you originally purchased the app with, you won't be charged a second time. With a fresh install of the app, try once more and see if this does the trick.
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Post by reachforthestars on May 5, 2013 20:09:05 GMT
just tried that admin, and its still not working :S ill give it a few days and see if an update comes up or if it sorts itself out. its happened a few times before but deleting and redownloading has always helped.
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Post by sundance20 on May 5, 2013 20:10:44 GMT
It's something to do with a password I had that go online and they'll ask you to change password to go with there new changes
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Post by reachforthestars on May 5, 2013 20:13:16 GMT
i have done that once katie, but its still not working x it wont even recognise horse gossip
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