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Post by karena6 on Nov 17, 2013 16:08:23 GMT
A word of warning to anyone considering purchasing any items from Shwmae Products LTD .... DO NOT DO IT, JUST DONT GO THERE.
You pay a lot of money, eventually after months of waiting something turns up ... it doesn't fit, they offer to alter it to give 'the perfect fit' and you never see it again.
They are very rude to you, they do not hesitate to tell you lies, they send false dispatch notices and getting a refund is a nightmare which I am currently going through.
I am not alone in my grievance with this company ... there are a lot of very dissatisfied customers out there .... I am just spreading the word as far and wide as I can.
Shwmae Products LTD .... DEFINITELY DONT GO THERE!
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Post by Jenna on Nov 17, 2013 17:58:33 GMT
Here's been lots of threads on here about them. I would never ever use them
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Post by karena6 on Nov 17, 2013 21:51:13 GMT
No harm in telling people again. I am over £200 down to this company with nothing to show for it.
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Post by lisadundee on Nov 17, 2013 22:06:45 GMT
There was a thread about them a couple of days ago but the thread was removed, however there's a thread running now on horse and hound forum and it's really really long and sooo many unhappy customers!
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Post by karena6 on Nov 18, 2013 6:20:39 GMT
Yes I am pretty determined to voice this grievance ... I started the H&H thread. Rather annoyed Jessica Clarke of Shwmae who said it was slander and tried to get H&H to delete the thread.
There are quite a few people who just give up and let Shwmae get away with supplying items not fit for purpose.
I am not prepared to let this drop especially after the deceit, they can not treat honest customers in that manner.
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Post by Ashenvalestud on Nov 18, 2013 9:12:46 GMT
I believe they are a limited company so you can take further action.
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Post by rabbit on Nov 18, 2013 17:21:27 GMT
i know this doesnt help those of you who have had bad service, but this is an excellent company, very reasonable prices , super friendly service, cannot fault them,,,https://www.facebook.com/pages/Handsome-Horse-designer-Products/109652857575?fref=ts, interesting handsome Horse is the original equijama manufacturer, they came up with the original concept , and now own the name!
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Post by clueless on Nov 18, 2013 22:05:10 GMT
I have posted on here a few times about this company but every time it gets taken down by mods...... Not fair really as people should be warned! It's the worst company I have ever used.
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Post by lisadundee on Nov 18, 2013 22:22:47 GMT
I have posted on here a few times about this company but every time it gets taken down by mods...... Not fair really as people should be warned! It's the worst company I have ever used. I agree, other threads have been left on about other companies so why should this one be removed but not the others  |
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Post by ajslola on Nov 24, 2013 14:56:46 GMT
Wow lucky I read this because I was thinking of buying from there!
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Post by karena6 on Nov 24, 2013 20:01:56 GMT
Hi ajslola, glad it helped you, if you can spread the word to all of your friends that would be great!
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Post by ajslola on Nov 24, 2013 20:10:02 GMT
Don't worry, I will!  |
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Post by NeverSayNever on Nov 26, 2013 10:58:02 GMT
Hello all, I am Jessica Clarke. I would like to advise the police have been called on this lady.... They have a case open on her name, we have also been informed of a company on Facebook who have stolen our photographs and are selling vast amounts of onesies and not sending them through.
If anyone has an issues come to us direct and the police will be called immediately. If Karen persists with this I will push to press charges.
Please get me directly on....
Pay.shwmaeproducts@hotmail.co.uk
I won't have this continue and anyone who wants either the truth or an answer is very welcome to ask me directly.
As I say an online forum and this lady are being watched by the police and I won't hesitate to push the matter.
Many thanks
Jessica Clarke
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Post by Jenna on Nov 26, 2013 11:04:35 GMT
This just shows what an awful unprofessional company you are. Calling the police on your customers?
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Post by NeverSayNever on Nov 26, 2013 14:25:34 GMT
Hello,
I went into the police station for online bullying aimed purely at myself. I also made other authorities aware of slander with intent to damage my company. I seeked trading standard advise about her product and followed all of their support.
When this was not enough for the buyer and she chose to take a direct attack at myself I followed it through to the police.
This is not unjustified or unfair.
Admin should either close this or delete it as I can happily supply them with the proof as I always do when I have evidence against the buyer or they can contact me direct for a chat and I will happily explain in depth the full situation.
They can get me at...
Pay.shwmaeproducts@hotmail.co.uk
Please ask for me directly.
Jessica
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Post by rachaelh on Nov 26, 2013 17:05:49 GMT
I think that all of you who have not had any dealings with Shwmae products should not really be passing comment. I have had various issues with companies but would NEVER air them on a public forum. There are customers who are very pleased with this companies products and people who may have had problems - can you honestly say that none of you have EVER had a problem with any company?
I am now putting my tin hat on and diving for cover.
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Post by karena6 on Nov 26, 2013 21:28:33 GMT
I think that when you pay £200 for a product and are told that it will be altered free of charge to fit you horse then this should be honoured. I currently have a product that has finally been returned to me (unaltered) that is not fit for purpose and is totally unusable even though I followed the manufacturers guidance for fitting. I kept the original emails from the company stating they would be happy to make the necessary alterations. I too have been advised by the Trading Standards on the next steps to take against this company. There are many other people in a similar situation to me or worse ... please take a look at the Horse and Hound Thread. www.horseandhound.co.uk/forums/showthread.php?640746-Shwmae-Products-LtdAs for airing my grievance in public ... well I did not know what else to do as Jessica Clarke was totally ignoring any email correspondence. And I am not talking days, more like weeks/months. The Onsie was paid for in July 2013, finally received the end of August 2013, returned to them 5th Sept 2013 for alterations and returned to me unaltered 19th November 2013 after public airing. I have found in the past that companies usually take customer complaints seriously, they do not ignore them and they do their best to rectify the situation in a timely manner to ensure the customer is satisfied. |
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Post by lisadundee on Nov 27, 2013 9:53:02 GMT
I think that all of you who have not had any dealings with Shwmae products should not really be passing comment. I have had various issues with companies but would NEVER air them on a public forum. There are customers who are very pleased with this companies products and people who may have had problems - can you honestly say that none of you have EVER had a problem with any company? I am now putting my tin hat on and diving for cover. So where are these happy customers comments then, from all the posts I have seen on this company including on other forums and the thread on Horse & Hound Forum is extremely long, there's not one positive comment about this company! |
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Post by rachaelh on Nov 27, 2013 10:59:41 GMT
I think that all of you who have not had any dealings with Shwmae products should not really be passing comment. I have had various issues with companies but would NEVER air them on a public forum. There are customers who are very pleased with this companies products and people who may have had problems - can you honestly say that none of you have EVER had a problem with any company? I am now putting my tin hat on and diving for cover. So where are these happy customers comments then, from all the posts I have seen on this company including on other forums and the thread on Horse & Hound Forum is extremely long, there's not one positive comment about this company! Please do not attack me I was only stating a point. But yes I have actually seen some pleasant comments on the Shwmae products Facebook page. |
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Post by lisadundee on Nov 27, 2013 11:24:27 GMT
I'm not attacking anyone lol nothing like being a drama queen. How convenient any positive comments are on the Facebook page which Shwmae are in full control of!! I haven't seen any other positive comments away from Shwmae's own Facebook page!
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Post by karena6 on Nov 27, 2013 12:32:04 GMT
Hello all, I am Jessica Clarke. I would like to advise the police have been called on this lady.... They have a case open on her name, we have also been informed of a company on Facebook who have stolen our photographs and are selling vast amounts of onesies and not sending them through. If anyone has an issues come to us direct and the police will be called immediately. If Karen persists with this I will push to press charges. Please get me directly on.... Pay.shwmaeproducts@hotmail.co.uk I won't have this continue and anyone who wants either the truth or an answer is very welcome to ask me directly. As I say an online forum and this lady are being watched by the police and I won't hesitate to push the matter. Many thanks Jessica Clarke Does this mean the Shwmae web page has been hijacked too ? I am only persisting because you have not altered the Onsie as promised, so I have a rug for my horse which does not fit and can not be used. Not much to ask really when you pay over £200 for something and the manufactures tell you they will alter it to fit. |
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Post by karena6 on Nov 27, 2013 12:57:11 GMT
Hello, I went into the police station for online bullying aimed purely at myself. I also made other authorities aware of slander with intent to damage my company. I seeked trading standard advise about her product and followed all of their support. When this was not enough for the buyer and she chose to take a direct attack at myself I followed it through to the police. This is not unjustified or unfair. Admin should either close this or delete it as I can happily supply them with the proof as I always do when I have evidence against the buyer or they can contact me direct for a chat and I will happily explain in depth the full situation. They can get me at... Pay.shwmaeproducts@hotmail.co.uk Please ask for me directly. Jessica Equally I can provide proof of all contact/dealings I have had with Shwmae. Lucky I kept all correspondence, including a false delivery dispatch note ... what was all that about? |
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Post by rachaelh on Nov 27, 2013 14:01:37 GMT
I'm not attacking anyone lol nothing like being a drama queen. How convenient any positive comments are on the Facebook page which Shwmae are in full control of!! I haven't seen any other positive comments away from Shwmae's own Facebook page! I am sorry if I come over as a drama queen, but I find comments like yours quite ridiculous, you have not bought from this company, but are jumping on the bandwagon. I have bought from this company and found everything to be as we ordered and feel it is only fair that you are aware of this. |
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Post by karena6 on Nov 27, 2013 14:41:35 GMT
I'm not attacking anyone lol nothing like being a drama queen. How convenient any positive comments are on the Facebook page which Shwmae are in full control of!! I haven't seen any other positive comments away from Shwmae's own Facebook page! I am sorry if I come over as a drama queen, but I find comments like yours quite ridiculous, you have not bought from this company, but are jumping on the bandwagon. I have bought from this company and found everything to be as we ordered and feel it is only fair that you are aware of this. I think everyone is entitled to express their own opinion and draw their own conclusions. I am pleased you had a good experience with Shwmae, and yes you are being fair by saying so. I am curious to know what you ordered because what I do not understand is how when I ordered a Onsie for a 'standard' horse, which I honestly believe can be the only description of my 15.3hh ISH, that the legs fitted to the Onsie were more suitable for a very fine horse not a 'standard' size horse. |
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Post by fanfarefan on Nov 27, 2013 18:42:08 GMT
If the police have been involved on this case/senario then surely it should be locked  Or is that a ploy ,i have and never will by anything from this company because i have never heard a good word said about them , however ,i do believe there maybe more involved in this thread to which we are not party too so therefore i will not comment further. |
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Post by lisadundee on Nov 27, 2013 18:42:46 GMT
I'm not attacking anyone lol nothing like being a drama queen. How convenient any positive comments are on the Facebook page which Shwmae are in full control of!! I haven't seen any other positive comments away from Shwmae's own Facebook page! I am sorry if I come over as a drama queen, but I find comments like yours quite ridiculous, you have not bought from this company, but are jumping on the bandwagon. I have bought from this company and found everything to be as we ordered and feel it is only fair that you are aware of this. ERM EXCUSE ME!!! Just what gives you the impression I haven't bought from this company? I am sick of writing my experience with this company for it to continually get deleted but my experience is on the horse & hound forum! I don't think you should presume to know people dealings with this company! |
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Post by karena6 on Nov 27, 2013 19:01:07 GMT
I am sorry if I come over as a drama queen, but I find comments like yours quite ridiculous, you have not bought from this company, but are jumping on the bandwagon. I have bought from this company and found everything to be as we ordered and feel it is only fair that you are aware of this. ERM EXCUSE ME!!! Just what gives you the impression I haven't bought from this company? I am sick of writing my experience with this company for it to continually get deleted but my experience is on the horse & hound forum! I don't think you should presume to know people dealings with this company! ; Did you get a satisfactory resolution to your problem or not? |
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Post by rachaelh on Nov 27, 2013 19:02:13 GMT
I am sorry if I come over as a drama queen, but I find comments like yours quite ridiculous, you have not bought from this company, but are jumping on the bandwagon. I have bought from this company and found everything to be as we ordered and feel it is only fair that you are aware of this. ERM EXCUSE ME!!! Just what gives you the impression I haven't bought from this company? I am sick of writing my experience with this company for it to continually get deleted but my experience is on the horse & hound forum! I don't think you should presume to know people dealings with this company! I think you need to calm, down and stop being, quote, "a drama queen"! I have personally found this company to be excellent and have no complaints at all! I can only speak as I find as suggested in earlier posts! And that is my final word on it!! One HAPPY customer. |
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Post by stratford on Nov 27, 2013 19:12:54 GMT
I confirm they are very rude and very unhelpful, mine was for a present, they got the order wrong, so sent back as agreed and they sent the same one back after lots of chasing!!!
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Post by lisadundee on Nov 27, 2013 20:00:12 GMT
ERM EXCUSE ME!!! Just what gives you the impression I haven't bought from this company? I am sick of writing my experience with this company for it to continually get deleted but my experience is on the horse & hound forum! I don't think you should presume to know people dealings with this company! ; Did you get a satisfactory resolution to your problem or not? No after a string of emails just to get my items when they eventually came and were wrong I couldn't even be bothered sending them back, I knew if I sent them back I would end up with nothing! |
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