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Post by maximusdecimus on Jun 30, 2016 9:27:19 GMT
Is anyone else having issues contacting Mrs Candy Collections? There is never any answer from the number posted on their website, and no response to the answer phone message left, or e mail sent?
Does anyone know any other way to contact them?
Thanks!!
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Post by thatboythatgirl on Jun 30, 2016 11:34:16 GMT
I've always manged to get a response from them, we only purchased a new jacket from them a couple of weeks ago rang them up drove to there house and collected it all in one day
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Post by shettiefan on Jun 30, 2016 19:23:20 GMT
We ordered some red bows , paid for them, rang to see where they were and still never arrived.
Fed up of ringing.
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Post by Philippa on Jul 1, 2016 1:03:53 GMT
They are usually at NCPA Staffs which is on this weekend
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dow12
Junior Member
Posts: 56 
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Post by dow12 on Jul 1, 2016 6:55:47 GMT
They are a night mare , when I eventually spoke to some one they said they would call back and never did , I gave up
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Post by kateanne0 on Jul 1, 2016 7:27:42 GMT
What a shame! When Kim owned the business it was always first class service  Maybe the new owners have been away competing at shows? No excuse for not contacting people from messages or emails that have been left for them though  |
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Post by maximusdecimus on Jul 1, 2016 7:40:21 GMT
We ordered some red bows , paid for them, rang to see where they were and still never arrived. Fed up of ringing. They finally responded to a message on their Facebook page so try that. I would give up too, but the boots cost £50!!! |
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Post by maximusdecimus on Jul 1, 2016 7:41:14 GMT
They are usually at NCPA Staffs which is on this weekend Thanks I'm going so I'll look out for them |
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Post by dancer on Jul 1, 2016 20:41:29 GMT
Definitely not the same level of service from the new owner 😞
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Post by Philippa on Jul 2, 2016 3:53:43 GMT
I think there was a similar thread running last year so not much seems to have altered. I know before it was sold service was second to none but the new owner doesn't seem quite so concientious. Such a shame for a very well established business.
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Post by bigmama on Jul 2, 2016 10:50:20 GMT
We ordered some red bows , paid for them, rang to see where they were and still never arrived. Fed up of ringing. |
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Post by vgs on Jul 23, 2016 11:22:24 GMT
I ordered a jacket exactly two weeks ago at North of England show and it arrived (made to measure) this morning. Excellent service and a quality item. Would definitely use again.
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Post by danichapel on Aug 3, 2016 11:40:37 GMT
I emailed, left message on phone several times to ask if they could send me some swatches for hacking jacket......nothing. I went to Beau Chevel they were fantastic, would not use anyone else now
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Post by gabriellab on Feb 15, 2017 13:55:35 GMT
I have just been made aware of this thread. If anyone would who had commented with an issue would like to message me their name so I can look into the issue that would be helpful. I obviously cannot see from here who you are to see if you have ever even ordered from us. It's a shame people choose to slander a company on here rather than speaking to a representative as the missed calls/messages are always returned. And as for Show Boots I think you'll find it will cost you that with postage where ever you go.
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Post by maximusdecimus on Feb 16, 2017 8:16:40 GMT
I started this thread last year and at the time simply could not contact the company in any way. If you are the lady from Mrs Candy you many remember giving my daughter a free shirt for all the issues relating to an order for boots. I was at my wits end as I was receiving NO feedback at all. My message was not slanderous it simply asked if anyone knew how to contact the company as I left message after message
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Post by gabriellab on Feb 19, 2017 12:37:33 GMT
Maximusdecimus:
My comment wasn't aimed at yourself it was aimed at the slanderous remarks.
I don't work in the office full time so I wouldn't know the situation when it comes to gestures of goodwill.
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Post by Philippa on Feb 19, 2017 19:17:33 GMT
I have just been made aware of this thread. If anyone would who had commented with an issue would like to message me their name so I can look into the issue that would be helpful. I obviously cannot see from here who you are to see if you have ever even ordered from us. It's a shame people choose to slander a company on here rather than speaking to a representative as the missed calls/messages are always returned. And as for Show Boots I think you'll find it will cost you that with postage where ever you go. I think it's a bit late given the posts on here were about June/July last year! Unfortunately it seems there are a few people who have had issues and you obviously aren't reading what they've put as you've asked why they have come on here and said something rather than calling to speak to a representative. Well unfortunately that seems to be the issue!! Nobody is able to speak to anyone if the phones aren't answered. I'm not sure if you are the proprioter or a representative of the company but I also don't feel your customer service skills are fully up to scratch regarding the cost of boots. You seem to just have missed the 'so there' off the end of that statement by the tone it reads! Just being honest, Mrs Candy is a good company with lovely products. Hopefully the good reputation it had will be upheld!! |
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