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Post by fox111 on Aug 3, 2009 20:47:56 GMT
Im having a grown now.
maybe you are all right im not saying their bad to deal with im telling you my experience with them and as stated having a moan.
As I said everything was put right but things could have been simpler.
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Post by dizzydora on Aug 3, 2009 21:08:42 GMT
Maybe you caught him on a bad day. I have been a customer of fylde saddlery for about 15years and have never had any problems what so ever. I get all my saddles off them and im back and forth from east yorkshire getting them altered when the ponies have changed shape etc all free of charge. All the staff there are always more than helpful and always offer help and advice whenever you need it. I cant praise them enough, sorry.
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Post by fayeandash on Aug 3, 2009 21:34:50 GMT
We have never had a problem with Fylde, Peter has always bent over backwards for us, we even went up at 10pm the night before a show for some reins - daughter tied pony to fence and pony pulled backwards  he was moe than happy to show us all the reins he had and let us take our pick, and we have also swapped and changed saddles like nobodies business, and each and every time he has been pleasant, like dizzydora said you may have caught him on a bad day, but in the last 20 years we have never caught him on a bad day, he's always helped us in what ever way he can. |
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Post by cassie30 on Aug 3, 2009 21:57:33 GMT
Never had a problem either and to be straight about it i do not think bad mouthing someone's livelihood on a forum is a good idea?
Deal with your problem by all means but people end up in court for such things, so be careful!
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Post by girly on Aug 4, 2009 5:11:24 GMT
we have dealt with them on numerous occassions and whilst I consider Peter to be a real "character" I have had no problems. I see that you live in gloucestershire. I have heard that they will be at the nps so perhaps you could take pony and saddle up there for him to look at.
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Post by sarah00000 on Aug 4, 2009 6:26:43 GMT
we have dealt with them on numerous occassions and whilst I consider Peter to be a real "character" I have had no problems. I see that you live in gloucestershire. I have heard that they will be at the nps so perhaps you could take pony and saddle up there for him to look at. Sensible idea.  |
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Post by jazz on Aug 4, 2009 6:45:10 GMT
I have dealt with Fylde for years and never had a problem with them. Maybe you were unfortunate in catching Peter at a very busy time of year. Championship shows coming up, people wanting/ordering last minute buys and he's packing/stock checking his trade stand.
As girly says, try and arrange to take your pony to NPS for a saddle fitting?
Any saddle purchase without the saddler being present and correct templates being taken you will always run the risk that the saddle won't fit.
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Post by fox111 on Aug 4, 2009 10:12:58 GMT
thanks girly for info will do that and get checked im not saying their a bad saddlery i was just saying about my personal experience.
And of course I didnt expect to get a saddle "off the shelf" and expect it to fit maybe i did catch him on a bad day he was really chatty the 1st time spoke to him, and im not at my best either.
thanks girls feel better now.
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he was moe than happy to show us all the reins he had and let us take our pick, and we have also swapped and changed saddles like nobodies business, and each and every time he has been pleasant, like dizzydora said you may have caught him on a bad day, but in the last 20 years we have never caught him on a bad day, he's always helped us in what ever way he can.
