Mis-sold Breyer horse/DVD set at HOYS

[sparkysunny]

My daughter saved her pocket money and bought a Breyer horse/DVD of the Black Stallion set at HOYS - at the time I told her it was a bargain (!) and it now turns out that the DVD is for use in Area 1 only, which I think is the USA, and certainly NOT the UK, so she cannot watch it at all and is very upset. I no longer have the receipt and cannot remember which stand we bought it from. Did anyone else have a similar experience, or does anyone want an Area 1 version of the Black Stallion for, say £5?

[haggismarmite]

I've just looked this up - I just googled Area 1 DVD and Wikipedia has a few suggestions - not sure if they're a good idea but you could try a search and see what you think. Maybe even ask a local store for a suggestion - there may be a way round it.

[fleurymare]

if your computer plays dvd's you can reconfigure it to play region 1, you are right region 1 is america

[eskvalleystud]

seems bad that they have sold a region 1 dvd at a UK show as most people would assume its something that can be used in the same country! hope you get it sorted - hate rogue traders

[bumblebee]

Oct 19, 2010 19:39:06 GMT fleurymare said:

if your computer plays dvd's you can reconfigure it to play region 1, you are right region 1 is america

Anyone know how to do this? I had the same problem with a DVD I brought off ebay a while ago.

[fleurymare]

on my computer is really easy, when you put dvd in my computer it tells you its the wrong region and gives you an option to change it, just try it yours might do the same

[ruftytuftyrider]

A colleague at work had something done to her dvd to make it play any region - not sure what she had done or how much it cost but maybe somewhere like currys woud.

[fleurymare]

amazon sell multi region dvd players they cost about £35

[sparkysunny]

Thanks, everyone for your suggestions and support. My husband managed to trace the vendor and we have emailed them with our complaint. They have emailed back to say they will send a 'playable' DVD to us at no cost - fingers crossed it will arrive shortly and we'll have a happy house again!

[fleurymare]

glad you got it sorted sparkysunny:) sorry couldn't tell you how to play it on your computer but I'm really rubbish on computers.

[sparkysunny]

You and me too, fleurymare! DVD has arrived today - will try to play it later - hope it works! X

[fmm]

Note of warning - some computers and DVD players have a limited number of times you can swap region - check your manuals before you find yourself unable to watch any UK DVDs!