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Post by hayesface on Nov 5, 2010 16:02:58 GMT
I sold a ballgown for a friend on ebay, got stung with the postage as ebay wouldn't let me charge anymore than £4 p&p because its clothing! Now the buyer is threatening me with negative feedback because its got a big rip in the front! Now I checked it when I took the pics and I couldn't find any damage, the pics show no damage so I think she's got it snagged trying it on and torn it herself. She wants either a £20 refund (she only paid £30 for a worn once £350 ballgown) or me to pay for her to return it recorded delivery + full refund which ebay doesn't require I do. So best case scenario is my friend will get about a fiver for her dress by the time I've given a partial refund and taken out the ebay fees and extra postage costs or worst case I will be £14 down just because I tried to do my friend a favour. My Karma fairy has a seriously warped sense of humour!!!!!!  |
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Post by princessstacie22 on Nov 5, 2010 16:34:29 GMT
Tell your friend to sort it and pay for the postage. It's not your fault!!!
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Post by brindlerainbow on Nov 5, 2010 16:54:23 GMT
Your friend needs to sort this out not you!!! Be careful though because paypal always go in the buyers favour.I sold a gold ring and stated that it weighed approxiamtely 1oz and that I had weighed it on old kitchen scales that weren't accurate.The buyer weighed it and it was 3 grams less than an ounce.Paypal said I had not described it accurately and they stopped my account so that I couldnt buy or sell until I had given the d*ckhead moron a full refund. I was livid as it was accurately descibed as approximately 1oz which it was!!! Grrrr
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Post by gwynsmum on Nov 5, 2010 17:34:00 GMT
If I was you I would ask the buyer to send the dress back, at their cost, and they have to send it recorded to enable to proof that you signed for it. Tell them you have taken very detailed pictures of the dress before you wrapped it up and you will inspect it before issuing a refund.
I would not give in to her treats or her request for a partial refund. I think she is trying it on.
Get her to send it back recorded, but be very careful that what you sign for does have the dress inside...I have had friends who have received other stuff inside, but because they signed for it, had to refund.
I don't sell on ebay anymore, I rather give things away now as it really is not worth the hassle and stress.
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Post by nj on Nov 5, 2010 18:28:55 GMT
I agree E-bay always goes in favour of the buyer, I too sold a brand new pair of Next boots, never worn, buyer who bought them demaded a full refund as the boots did not fit her allthough the item clearly described them as size 6 and size 6 on the boots, e-bay demanded me to refund the item through paypal and for her to send them back (tried to fight this with e-bay as it wasn't my fault that they didn't fit), when buyer sent them back she had obviously put them on, smoked about 50 and stumped them all out with the boots and they came back covered with black marks on the sole!!! she also went to the trouble of using a felt tip and wrote 'bit*h' inside the shoe, took pictures of this and sent them to e-bay, they didn't want to know  I give up with e-bay sometimes. |
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Post by chorro on Nov 5, 2010 19:14:18 GMT
how horrible
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Post by hayesface on Nov 5, 2010 20:55:55 GMT
Oh I'm happy for her to have a refund, thats not a problem and I've emptied my paypal account of everything other than her refund money incase they freeze my account, so if she opens a dispute she'll still only end up with what I've offered to give her anyway, but she's still threatening to leave negative feedback even if I give her the refund, what she's after is to keep the dress and get most of her money back!
Its the attitude of her thats winding me up 'there are two options, either you will give me this or you will give me that' and neither of the things she's expecting are required by ebays terms.
I bet she's a right bully at home!
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Post by gwynsmum on Nov 5, 2010 21:05:37 GMT
Keep the emails where she threatens you with the negative feedback and send them to ebay for feedback extortion as this is against the rules.
I wouldn't worry about the negative feedback too much, you can a) get it removed if she doesn't keep to the rules / facts and b) you can put a reply against it which will make her look daft.
Also remember to add her to your blocked list! (and check her feedback she has left for other items she bought as she might have done the same before...)
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Post by upsydaisy on Nov 5, 2010 21:09:44 GMT
I had a bad experience recently with a buyer , I sold a childs coat , was used but good condition.
The buyer claimed that it had cigarette burns on it ( i don't smoke ) and other damage , which I knew it did not. Anyway the buyer demanded a refund and threatened me with neg feedback.
I communicated well but said that there was nothing wrong with it , they opened a case against me and Ebay suggested I refund the buyer once they had returned the item to me.
I received the coat back and have since re sold it with no problems.
Luckily I have only had a couple of dodgy buyers , but i get annoyed that ebay are on the side of the buyer......
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Post by dawnie on Nov 5, 2010 22:40:45 GMT
I wouldnt worr too much about negative feedback. I once got negative feedback ... unfairly I though. I sold a Mondeo roofrack and the fella only paid £20.00 for it ... total bargin ... he then moaned that screws etc were missing when I know full well they were all there. As they were little and fiddly I had put them in a bubble bag and wrapped the to the man part of the frame with loads of wrap. If he had 1 of the screws, he would have them all. I was really upset about his feed back, but it it the only neg feed back i have ever had and it never stopped me selling or buying anything. I did check his profile out and he seemed a bit of a moaner so perhaps other people had done the same and made their won judgement.
Good luck x
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Post by leevale on Nov 6, 2010 14:08:30 GMT
I have an eBay shop and while most people are absolutely lovely, there are odd ones who are dodgy to say the least. Because eBay and Paypal are 100% on the side of the buyer, this leaves the door wide open for scammers and thieves. As a seller you are not allowed to leave feedback with the slightest suggestion that you may have had a bad experience with a buyer, so there is no way to warn other sellers. The only thing you can do is block bidders that you have had a bad experience with, so you are not caught twice by the same person.
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Post by hayesface on Nov 7, 2010 20:19:02 GMT
Well she's left me negative feedback and added problems on that she never even mentioned in her emails! But she hasn't said that she's returning the dress so I'll just have to wait and see if it turns up  |
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Post by sageandonion on Nov 7, 2010 21:23:17 GMT
I would try to keep relations good and ask her to email photographs of the tear to you.
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Post by chorro on Nov 7, 2010 22:07:15 GMT
I have only had one problem. I bought a saddle cloth, paid through paypal and never received the item. I did leave negative feedback and moaned to e- bay but to no avail strangely enough the seller left e-bay
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Post by thecremellosociety on Nov 8, 2010 22:25:12 GMT
Always sell as sold as seen and photographed and no refunds as sold as seen x Simples x
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Post by thecremellosociety on Nov 8, 2010 22:26:55 GMT
they do not always go with buyer if a dicrepancy, a had a woman try and return a sold as scene item to me as damaged in the post, she never got proof of posting for sending it back, and never sent it so i got money that was held .....
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Post by chorro on Nov 8, 2010 22:27:25 GMT
That seems a good idea EmmaJane
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